Privacy policy
Last updated: March, 2026
At Zeya, we believe in transparency, trust, and treating your personal information with the same care we put into every scrub we make. This privacy policy outlines what we collect, how we use it, and how we protect it—because your trust means everything to us.
We follow the Privacy Act 1988 (Cth) and adhere to the Australian Privacy Principles to ensure your data stays protected.
Your Consent
By using our website, you agree to the terms outlined in this policy. If anything here doesn’t sit right with you, you can choose not to use our site or contact us for clarification. We’re always happy to help.
What we collect and why
When you interact with Zeya whether by browsing, buying, or messaging us we may collect certain personal details to provide the best experience possible.
This may include:
- Your name, delivery address, phone number and email (for orders, updates, or customer support)
- Your payment information (securely processed via Shopify and payment gateways)
- Purchase history and preferences (to better tailor your experience)
- Any messages or enquiries you send us (so we can help you quickly and personally)
When you give us your info, you're allowing us to use it to do things like:
- Process and deliver your orders
- Send you updates or shipping confirmations
- Answer your questions
- Let you know about Zeya news or promotions (only if you opt in)
Website Data & Cookies
When you visit our site, we also collect basic website usage data like what pages you visit and your browser type. This helps us make Zeya more user-friendly for everyone.
We use cookies to:
- Remember your cart
- Improve how the website works
- Understand what you’re loving most (or not!)
Want to turn cookies off? You can adjust this in your browser settings, but just a heads-up, some features might not work as smoothly without them.
More info: Shopify Cookie Policy
How your info is protected
We take your privacy seriously and have security measures in place to protect your data. Your personal info is only accessible to team members who need it to do their jobs whether that’s packing your order or responding to your emails.
When your data is no longer needed, we take reasonable steps to delete or
de-identify it safely.
Sharing Information with Third Parties
We only share your personal information when necessary, such as with:
- Our website provider (Shopify)
- Payment processors
- Shipping partners
- Email service providers
We never sell your data. Ever. And we don’t share your info for marketing purposes without your permission.
If we run promotions or giveaways alongside partners, we’ll always be transparent about what information is shared and why.
We may disclose your info only when required by law (e.g., court orders or government requests).
Keeping info Accurate
We’ll do our best to keep your information up to date. If you spot an error or need to update your details, you can contact us at any time. We’re more than happy to fix it for you.
Your Rights (Australia)
Under Australian law, you have the right to:
- Access the personal data we hold about you
- Update or correct that information
- Ask us to delete your data (unless we’re required to keep it for legal reasons)
- Unsubscribe from promotional messages at any time
To make a request, just email us at hello@zeya.com.au and we’ll take care of it.
Have a concern?
If something doesn’t feel right, please reach out to us first we’ll always try to resolve your concern quickly and respectfully. If you’re still not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) for further support.
Updates to this Policy
We may occasionally update this policy as things evolve. If we do, we’ll update the date at the top and make sure changes are clear on our site. We recommend checking back from time to time to stay in the loop.
Contact us
Have a question? Need help with your data?
Reach out anytime.
Email: hello@zeya.com.au