Refund policy

Refunds & Returns Policy 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange. In some circumstances, we may consider returns beyond this period, but this will be at our discretion.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@zeya.com.au. We appreciate your cooperation in this matter. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at hello@zeya.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

We only replace items if they are defective or damaged with the same item originally purchased. If you need to exchange an item for the same product in a different size, send us an email at hello@zeya.com.au, and we will guide you through the return process.

Exchanges are valid only for items returned within 30 days of purchase. If you discover a defect upon receiving your product, please contact us within 30 days for assistance. We cannot exchange or replace items showing signs of wear and tear beyond this period.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@zeya.com.au.

 

Returns 

To return a product for a valid reason, please mail the item to the designated address provided to you via email correspondence. You are responsible for covering the shipping costs for returning your item, and return shipping costs are non-refundable. However, if the product is damaged due to a defect in Zeya's product integrity, we will cover the cost of the return.

 

Lost Parcels 

If Australia Post loses your parcel during transit, we are not responsible for any resulting losses. You will need to follow up directly with Australia Post for resolution.